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Call Center Management Equation — A True Story Call centers have a lot of working parts and a lot of… Read More »Call Center Management Equation – A True Story

Not many are doing it and even the big guys have not really walked down the road to full-fledged video… Read More »Adding Video Chat to Your Customer Service Offering

Good attendance is something that must be ingrained into the culture of your center. A strong attendance record is necessary for everything that we do here at Expivia. There are…

Check out the different types of chatbots for your customer service call center.

How to disrupt your current USA call center operation using unique best practices, technology and associate engagement.

Sometimes an issue may arise on your team. Maybe someone isn’t in a good mood, or a team has an argument, maybe an associate isn’t receptive to feedback. It can…

Many call centers struggle with bringing in the right agents to work for them, as well as managers and supervisors. It can be difficult to hire the right people who…

Check out our new Call Center Book, Advice from a Call Center Geek! Click here to order from Amazon! ADVICE… Read More »Expivia Call Center Book- Advice from a Call Center…

Hiring the Best Call Center Associates Through the 25 years of running a call center we have tried many different… Read More »Hiring the Best Call Center Associates – Culture Over…

When was the last time you or someone in your organization did a real cost analysis to see how much… Read More »How to do a Call Center Agent Cost Analysis…

10 Ways You Should be Disrupting Your Call Center! 1) Omnichannel (or at least a Multi-Channel) Call Center Operation: The days… Read More »10 Ways to Disrupt Your Call Center With Technology…

So many huge call centers dominate the landscape. Thousand seat centers with locations that span the globe. When startup companies… Read More »Why Startups Need to Look at USA Boutique Call…