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Avoid wasting time and money on ineffective software by finding out what’ll work best for your business

Who Is The “Call Center Geek”?

Thomas Laird is the founder and CEO of Expivia, a 500+ seat contact center based in the USA. As Contact Center and Customer Service Speaker, he regularly shares his 30-years experience with call center operations and software with the community. 


He is the author of the call center operations book, More Advice from a Call Center Geek, and the host of the "Advice from a Call Center Geek Podcast". Laird also works as an industry consultant, helping businesses deploy effective contact centers that redefine their customer engagement.

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What’s in Your Call Center Software Purchasing Guide: 

  • An Overview of UCAAS vs CCAAS

  • A Comprehensive List of Must/Should-Have Contact Center Tools

  • Tips on Saving Money 

  • Vendor Traps to Avoid

  • What You Can Expect to Pay

  • How to Negotiate Pricing

  • Everything else you need to know about buying a contact center platform…

Learn from the BEST in US-Based Contact Center 

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