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Call Center Geek: Questions from the Mailbag
Our Advice from a Call Center Geek community has started a mailbag for questions from all the other geeks out… Read More »Call Center Geek: Questions from the Mailbag
An Introduction to Customer Journey Mapping and it’s Importance
The importance of customer journey mapping… Boss Issues Have you ever been called in by your boss as the quarterly… Read More »An Introduction to Customer Journey Mapping and it’s Importance
Purchasing a New Call Center Platform- Everything You Need To Know
This week we talk about everything you need to know when purchasing a new call center platform. Whether you are… Read More »Purchasing a New Call Center Platform- Everything You Need…
Growing Up in A Call Center: Interview with Christian Montes
Operating a call center often is not someone’s dream job, but it becomes their dream job. How did you get… Read More »Growing Up in A Call Center: Interview with Christian…
Setting Up a Call Center Employee Suggestion Program
As many of you may know, we have started a texting community to get more specific information out to all… Read More »Setting Up a Call Center Employee Suggestion Program
To Stay WFH or Move the Call Center Back Brick and Mortar
This week we are talking about how we are jumping into our next plan of action post-Covid19. Should you go… Read More »To Stay WFH or Move the Call Center Back…
HR and Corrective Actions in the Call Center Environment
A lot of you have reached out and asked me, how do I deal with reps that are not putting… Read More »HR and Corrective Actions in the Call Center Environment
Planning for the Needs of Your Call Center- Infrastructure, Customer Journey, and Employee Engagement
We have been progressing slowly in terms of how the world is handling the coronavirus situation. Erie, Pa, where we… Read More »Planning for the Needs of Your Call Center- Infrastructure,…
5 Key Traits of High-Quality Contact Centers
There’s five things that I think we look for when we see a high-producing call center and something in my… Read More »5 Key Traits of High-Quality Contact Centers
Call Center Security 101: How to Guarantee Safety for Your Clients
With call center staff working remotely, cybercriminals on the loose, and sophisticated ways to compromise data emerging, guaranteeing the security… Read More »Call Center Security 101: How to Guarantee Safety for…
Deep Dive into Your Call Center: 21 Questions We Ask When Consulting
When we are consulting in another call center, there is a list of questions that are asked every time. We… Read More »Deep Dive into Your Call Center: 21 Questions We…
Where Does My Call Center Go From Here? Preparing for Post COVID-19
If you feel your call center is not where you need it to be, if you’re not comfortable with your… Read More »Where Does My Call Center Go From Here? Preparing…
