Expivia USA Call Center Calculator

Have you ever really considered how much your in-house call center is costing you? Now you can find out. Take two minutes to use our Call Center Outsourcing Savings Calculator to see what you are really paying to employ one call center associate for a year. It may open your eyes to what a USA call center outsourcing company like Expivia can offer you in terms of lower costs, higher quality and enhanced technology for your customers.

When you are done with the calculator please download our FREE Expivia corporate overview or schedule a 30 minute consultation with us to show you how to put these savings to work.

In-house Cost

Agent Cost

Hrs/Wk

Rate/Hr

Weeks

Cost {{agentCost | currency:"":0}}

Supervisor Cost / Agent

{{supAgentRatio}}:1 Sup to Rep Ratio

Hrs/Wk

Rate/Hr

Weeks {{weeks}}

Cost {{supCost | currency:"":0}}

Payroll Taxes

Rate {{payrollRate}}%

Salary {{agentCost | currency:"":0}}

Cost {{payrollCost | currency:"":0}}

Vacation / Sick Time

Vacation Hours 2w * {{agentHoursWeek}}hr * {{agentRateHour}} {{agentVacations | currency:"":0}}

Sick time (5 days) {{agentHoursWeek}}hr * {{agentRateHour}} {{agentSickTime | currency:"":0}}

Holiday Hours 8.5d * 8h * {{agentRateHour}} {{agentHolidays | currency:"":0}}

Cost {{agentVacationsTotalCost | currency:"":0}}

Telephony and minute costs

Monthly charge

Months {{months}}

Cost {{telephonyCost | currency:"":0}}

Equipment

Computer/Headset/Desk/Chair...

Cost {{equipmentCost | currency:"":0}}

Quality Assurance

{{qaAgentRatio}}:1 Agent Ratio

Salary/yr

Agents {{qaAgentRatio}}

Cost {{qaCost | currency:"":0}}

Workforce Management

Salary/yr

Agents {{wfAgents}}

Cost {{wfCost | currency:"":0}}

CRM License

Salesforce, Zendesk...

Monthly Cost

Cost {{crmLicenseCost | currency:"":0}}

Training Costs

Initial Training {{trainingInitialHours}}hr * {{agentRateHour}} {{trainingInitialCost | currency:"":0}}

Ongoing (1 hr/week) {{weeks}}w * {{agentRateHour}} {{ongoingTrainingCost | currency:"":0}}

Cost {{trainingTotalCost | currency:"":0}}

Rent / Lease

USA Avg is 20/sf

Associate takes @ 150 sf

Cost {{rentCost | currency:"":0}}

Motivation / Bonuses

Cost {{motivationBonuses | currency:"":0}}

IT Costs / Agent

Reporting/Gamification/Screen Updates/Database Setup...

Cost {{agentITCost | currency:"":0}}

Total Agent cost per year

Outsourcing Cost

Agent Cost

Hrs/Wk {{agentHoursWeek}}

Rate/Hr {{agentRateHourOutsourced}}

Weeks {{weeks}}

Cost {{agentCostOutsourced | currency:"":0}}

Supervisor Cost / Agent

16:1 Sup to Rep Ratio

Hrs/Wk 0

Rate/Hr 0

Weeks 0

Cost 0

Payroll Taxes

Rate 0%

Salary 0

Cost 0

Vacation / Sick Time

Vacation Hours 2w * {{agentHoursWeek}}hr * {{agentRateHour}} {{agentVacationsOutsourced | currency:"":0}}

Sick time (5 days) {{agentHoursWeek}}hr * {{agentRateHour}} {{agentSickTimeOutsourced | currency:"":0}}

Holiday Hours 8.5d * 8h * {{agentRateHour}} {{agentHolidaysOutsourced | currency:"":0}}

Cost {{agentVacationsOutsourcedTotalCost | currency:"":0}}

Telephony and minute costs

Monthly charge 0

Months 0

Cost 0

Equipment

Computer/Headset/Desk/Chair...

Cost 0

Quality Assurance

30:1 Agent Ratio

Salary/yr 0

Agents 30

Cost 0

Workforce Management

Salary/yr 0

Agents {{wfAgents}}

Cost 0

CRM License

Salesforce, Zendesk...

Monthly Cost 0

Cost 0

Training Costs

Initial Training {{trainingInitialHours}}hr * {{trainingAgentCostOutsourced}} {{trainingInitialHours * trainingAgentCostOutsourced | currency:"":0}}

Ongoing (1 hr/week) {{weeks}}w * 17 0

Cost {{trainingOutsourcedTotalCost | currency:"":0}}

Rent / Lease

USA Avg is 20/sf 0

Associate takes @ 150 sf 0

Cost 0

Motivation / Bonuses

Cost 0

IT Costs / Agent

Reporting/Gamification/Screen Updates/Database Setup...

Cost 0

Total Agent cost per year

Total saving per agent up to {{totalSavings | currency:"":0}}

Also with Expivia Outsourcing all clients receive access to:

Advanced Speech Analytics
Chatbot and Texting AI technology
Personalized QA Scoring
Monitoring on demand

Expivia USA Call Center Calculator

In-house Cost

Agent Cost

Supervisor Cost / Agent

Payroll Taxes

Vacation / Sick Time

Telephony and minute costs

Equipment

Quality Assurance

Workforce Management

CRM License

Training Costs

Rent / Lease

Motivation / Bonuses

IT Costs / Agent

Total Agent cost per year

Outsourcing Cost

Agent Cost

Supervisor Cost / Agent

Payroll Taxes

Vacation / Sick Time

Telephony and minute costs

Equipment

Quality Assurance

Workforce Management

CRM License

Training Costs

Rent / Lease

Motivation / Bonuses

IT Costs / Agent

Total Agent cost per year

Total saving per agent up to {{totalSavings | currency:"":0}}

Also with Expivia Outsourcing all clients receive access to:

Request a Custom Quote in 24 Hours