Expivia Call Center Calculator
Have you ever really thought how much your in house call center is costing you? Now you can find out. Take two minutes to use our Call Center Outsourcing Savings Calculator to see what you are really paying to employ one call center associate for a year. It may open your eyes to what a USA call center outsourcing company like Expivia can offer you in terms of lower costs, higher quality and enhanced technology for your customers.
When you are done with the calculator please download our FREE Expivia corporate overview or schedule a 30 minute consultation with us to show you how to put these saving to work.
In-house Cost
Agent Cost
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Supervisor Cost / Agent
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Payroll Taxes
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Vacation / Sick Time
2w * {{agentHoursWeek}}hr * {{agentRateHour}}
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{{agentHoursWeek}}hr * {{agentRateHour}}
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8.5d * 8h * {{agentRateHour}}
{{agentHolidays | currency:"":0}}
{{agentVacationsTotalCost | currency:"":0}}
Telephony and minute costs
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Equipment
Computer/Headset/Desk/Chair...
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Quality Assurance
{{qaAgentRatio}}:1 Agent Ratio
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Workforce Management
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CRM License
Salesforce, Zendesk...
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Training Costs
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Rent / Lease
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Motivation / Bonuses
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IT Costs / Agent
Reporting/Gamification/Screen Updates/Database Setup...
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Total Agent cost per year
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Outsourcing Cost
Agent Cost
{{agentHoursWeek}}
{{agentRateHourOutsourced}}
{{weeks}}
{{agentCostOutsourced | currency:"":0}}
Supervisor Cost / Agent
16:1 Sup to Rep Ratio
0
0
0
0
Payroll Taxes
0%
0
0
Vacation / Sick Time
2w * {{agentHoursWeek}}hr * {{agentRateHour}}
{{agentVacationsOutsourced | currency:"":0}}
{{agentHoursWeek}}hr * {{agentRateHour}}
{{agentSickTimeOutsourced | currency:"":0}}
8.5d * 8h * {{agentRateHour}}
{{agentHolidaysOutsourced | currency:"":0}}
{{agentVacationsOutsourcedTotalCost | currency:"":0}}
Telephony and minute costs
0
0
0
Equipment
Computer/Headset/Desk/Chair...
0
0
Quality Assurance
30:1 Agent Ratio
0
30
0
Workforce Management
0
{{wfAgents}}
0
CRM License
Salesforce, Zendesk...
0
0
Training Costs
{{trainingInitialHours}}hr * {{trainingAgentCostOutsourced}}
{{trainingInitialHours * trainingAgentCostOutsourced | currency:"":0}}
{{weeks}}w * 17
0
{{trainingOutsourcedTotalCost | currency:"":0}}
Rent / Lease
0
0
0
Motivation / Bonuses
0
0
IT Costs / Agent
Reporting/Gamification/Screen Updates/Database Setup...
0
0
Total Agent cost per year
{{totalOutsourcingCost | currency:"":0}}
Total saving per agent up to {{totalSavings | currency:"":0}}
Also with Expivia Outsourcing all clients receive access to:
- Advanced Speech Analytics
- Chatbot and Texting AI technology
- Personalized QA Scoring
- Monitoring on demand
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