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Savings Calculator

    With Expivia, you can improve engagement and gain deeper insights without breaking the bank.

    Ready to see how much your business will save by outsourcing your customer engagement?

    Enter your details below and find out.

    What difference can a call center make for your business?

    In-house

    vs Outsourcing

    Agent Cost


    The prorated amount one associate will cost your organization when adding ALL costs related to their employment.



    Enter the average hours per week for an associate, their hourly rate (without taxes), and the number of
    weeks they work in a year (For example, 50 weeks for full time with 2 weeks vacation.)


    Supervisor Cost/Agent


    This is calculated at a ratio of 16 reps per supervisor.



    Enter the average weekly hours scheduled and pay rate (without taxes).

    $ 0

    Payroll Taxes



    $ 0

    Telephony Cost


    How much the station or rep pays, including phone minute charges.


    $ 0

    Quality Assurance (QA)


    Salary per year for 1 QA manager (we divide this at a 30/1 manager to ratio) for the allotment to the associate.


    $ 0

    Workforce Management


    Salary per year for 1 WFM manager (we divide this at a 150/1 manager to ratio) for the allotment to the associate.


    $ 0

    CRM License


    The cost your business pays per license and per agent for your CRM (Salesforce, Zendesk, etc.).

    $ 0

    Training Costs



    In-house rate is hours times the Agent Rate per hour you entered above. Expivia charges $24 per the number of training hours.

    Equipment


    The prorated amount one associate will cost your organization when adding ALL costs related to their employment.

    $ 0

    IT Costs/Agents


    Average cost per year for reporting, gamification, database Setup, etc.

    0

    Rent/Lease



    For reference, the average lease cost for a brick and mortar call center space in the USA is $20 per sq.
    ft. Each associate uses 150 sq. ft. on average.

    $ 0

    Total

    Total Savings Per Agent Per Year

    $

    Download a copy of your estimated savings directly to your inbox for a quick, easy reference.



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