Best Practices and Tips to Set Up or Enhance Your Quality Monitoring!
Best Practices and Tips to Set Up or Enhance Your Quality Monitoring!- Video
In this week’s video, we take a look at the Expivia EQA (Expivia Quality Assurance) department and give you some tips and best practice when it comes to quality monitoring, scoring/benchmarking call and how to take that information and use to enhance the quality of your call center.
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! #callcenter #contactcenter #CX #custserv #callcentergeek