Call center reporting is crucial to know how to analyze your metrics and KPIs.

September 2, 2021

Top 5 Call Center Reporting Methods to Follow

Learn how an omnichannel contact center benefits the customer.

August 19, 2021

What Is an Omnichannel Contact Center?

Customer service experience makes our clients happy and our agents fulfilled.

August 5, 2021

8 Ways to Make Your Customer Service Experience Unique

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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! #callcenter #contactcenter #CX #custserv #callcentergeek


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