Download Your Free
Ultimate Guide to
Call Center Outsourcing
This ultimate guide will help you figure out how to drastically reduce your operational costs while improving customer satisfaction with call center outsourcing. You'll get actionable strategies designed to take the headache out of customer engagement. These are proven insight pulled from my own experience as the CEO of Expivia, a 500. call center based in the USA. Download your copy now!
Download Your FREE
Ultimate Guide to
Call Center Outsourcing
This ultimate guide will help you figure out how to drastically reduce your operational costs while improving customer satisfaction with call center outsourcing.
You'll get actionable strategies designed to take the headache out of customer engagement. These are proven insight pulled from my own experience as the CEO of Expivia, a 500. call center based in the USA. Download your copy now!
What's in Your Ultimate Guide to Contact Center Outsourcing?
Here's what your extensive walkthrough covers:
- What Is Contact Center Outsourcing?
- How Does Contact Center Outsourcing Work
- 10 Reasons Why You Should Outsource Your Call Center
- The Best and Worst Contact Center Qualities and Skills
- Equipment and Workflows Every Outsourced Coll Center NEEDS
- How Much Should an Outsourced Contact Center Cost?
- Choosing the Right Call Center Outsourcing Partner [10 Steps]
- How to Manage Call Center Outsourcing Partner Relationships
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Who is the "Call Center Geek"?
Thomas Laird is the founder and CEO of Expivia, a 500+ seat contact center based in the USA. As Contact Center and Customer Service Speaker, he regularly shares his 30-years of experience with call center operations and software with the community.
He is the author of the call center operations book, More Advice from a Call Center Geek, and the host of the "Advice from a Call Center Geek Podcast".
Laird also works as an industry consultant, helping businesses deploy effective contact centers that redefine their customer engagement.
This actionable guide shares his industry knowledge and experiences that he's learned over the years. If you're ready to reduce your operational costs, avoid the major pitfalls of customer engagement, and drive revenue to your business, you need to read this guide.
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