Deep Dive into Your Call Center: 21 Questions We Ask When Consulting

When we are consulting in another call center, there is a list of questions that are asked every time. We discuss them ourselves at least once a year at Expivia. If we came in for a consultation for you, we would talk to reps, managers, HR, upper management; honestly, we’d talk to everyone. We would … Continue reading Deep Dive into Your Call Center: 21 Questions We Ask When Consulting