Customer Service

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Expivia will raise your Net Promoter and Customer Satisfaction Scores
while lowering your cost per call by using our time tested techniques.

Expivia exists to build service and sales trade routes to your customers for true engagement on their terms.

How We are Different:

1. People

Hiring Culture

Expivia has a unique Hiring Culture. We only hire employees that have a “Sunshine Attitude and an Entrepreneurial Mindset” meaning great attitude and exhibit great effort.

Unique Training

Unique training and onboarding procedures.

Management Trainee Program

Six-month Management Trainee Programs for all supervisors

Reviews

Weekly agent reviews.

2. TECHNOLOGY

Onsite It

Onsite IT for any Integrations to your CRM or we can create for you

Programmer Service

Expivia Programmers are masters of the Incontact platform allowing for

  • Full Service IVRs completed quickly and effectively
  • Dynamic routing of calls to the right agent every time
bpo services

One of the first BPO’s to offer the newest in Chatbot and Texting Artificial Intelligence

video service

Video Customer Service

Speech recognition

Speech recognition implemented in all our Quality Assurance. We can “listen” for key words and phrases in all calls.