Customer Service Outsourcing

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CUSTOMER SERVICE IS THE NEW COMPETITIVE BATTLEFIELD. WE GIVE OUR CLIENTS AN UNFAIR ADVANTAGE. SEE HOW...

1. People

Hiring Culture

Expivia has a unique Hiring Culture. We only hire employees that have a “Sunshine Attitude and an Entrepreneurial Mindset” meaning great attitude and exhibit great effort.

Unique Training

Unique training and on-boarding procedures for call center outsourcing.

Management Trainee Program

Six-month Management Trainee Programs for all supervisors.

Reviews

Weekly agent reviews.

2. TECHNOLOGY

Onsite It

Onsite IT for any Integrations to your CRM or we can create for you

Programmer Service

Expivia Programmers are masters of the Incontact platform allowing for

  • Full Service IVRs completed quickly and effectively
  • Dynamic routing of calls to the right agent every time
bpo services

One of the first BPO’s to offer the newest in Chatbot and Texting Artificial Intelligence

video service

Advanced Speech Analytics for all Voice, Chat and Email Channels

Speech analytics

Speech recognition implemented in all our Quality Assurance and Call Center Outsourcing. We can “listen” for keywords and phrases in all calls.

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