Expivia has a unique Hiring Culture. We only hire employees that have a “Sunshine Attitude and an Entrepreneurial Mindset” meaning great attitude and exhibit great effort.

Unique training and on-boarding procedures for call center outsourcing.

Six-month Management Trainee Programs for all supervisors.

Weekly agent reviews.

Onsite IT for any Integrations to your CRM or we can create for you

Expivia Programmers are masters of the Incontact platform allowing for

• Full Service IVRs completed quickly and effectively
• Dynamic routing of calls to the right agent every time

One of the first BPO’s to offer the newest in Chatbot and Texting Artificial Intelligence

Advanced Speech Analytics for all Voice, Chat and Email Channels

Speech recognition implemented in all our Quality Assurance and Call Center Outsourcing. We can “listen” for keywords and phrases in all calls.