Customer Service Outsourcing

CUSTOMER SERVICE IS THE NEW COMPETITIVE BATTLEFIELD. WE GIVE OUR CLIENTS AN UNFAIR ADVANTAGE. SEE HOW...

1. People

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Hiring Culture

Expivia has a unique Hiring Culture. We only hire employees that have a “Sunshine Attitude and an Entrepreneurial Mindset” meaning great attitude and exhibit great effort.

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Unique Training

Unique training and on-boarding procedures for call center outsourcing.

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Management Trainee Program

Six-month Management Trainee Programs for all supervisors.

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Reviews

Weekly agent reviews.

2. TECHNOLOGY

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Onsite It

Onsite IT for any Integrations to your CRM or we can create for you

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Programmer Service

Expivia Programmers are masters of the Incontact platform allowing for

  • Full Service IVRs completed quickly and effectively
  • Dynamic routing of calls to the right agent every time
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bpo services

One of the first BPO’s to offer the newest in Chatbot and Texting Artificial Intelligence

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video service

Advanced Speech Analytics for all Voice, Chat and Email Channels

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Speech analytics

Speech recognition implemented in all our Quality Assurance and Call Center Outsourcing. We can “listen” for keywords and phrases in all calls.

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