Customer Service Outsourcing

Expivia Interaction Marketing GroupCustomer Service Outsourcing

Chat with a Live Agent

Request a Custom Quote in 24 Hours

Expivia will raise your Net Promoter and Customer Satisfaction Scores
while lowering your cost per call by using our time tested techniques

Omni-Channel engagement using Voice, Chat, Email, SMS Texting, Social Media Monitoring, Video and the newest in Chatbot and Texting AI
Expivia can integrate with any CRM platform including any proprietary setup a client may have
All agents are SINGLE SKILLED so your program will only be run by agents dedicated to your program

1. People

Hiring Culture

Expivia has a unique Hiring Culture. We only hire employees that have a “Sunshine Attitude and an Entrepreneurial Mindset” meaning great attitude and exhibit great effort.

Unique Training

Unique training and onboarding procedures.

Management Trainee Program

Six-month Management Trainee Programs for all supervisors

Reviews

Weekly agent reviews.

2. TECHNOLOGY

Onsite It

Onsite IT for any Integrations to your CRM or we can create for you

Programmer Service

Expivia Programmers are masters of the Incontact platform allowing for

Full Service IVRs completed quickly and effectively
Dynamic routing of calls to the right agent every time

bpo services

One of the first BPO’s to offer the newest in Chatbot and Texting Artificial Intelligence

video service

Video Customer Service

Speech recognition

Speech recognition implemented in all our Quality Assurance. We can “listen” for key words and phrases in all calls.