10 Elements in Choosing a Call Center When Outsourcing

Choosing a correct call center outsourcing partner for your customer service and/or sales can be a daunting task for many organizations. It is very difficult to give up some control and trust the service to your organization’s customers to an outside group. Having 25 years’ experience in the BPO call center arena, we wanted to … Continue reading 10 Elements in Choosing a Call Center When Outsourcing