- Resolve high volume inquiries at scale
- Customize chatbots to handle common inquiries
- Cut customer communication costs
- Deliver big on customer experience
- Improve Net Promoter Score
Chatbot & Texting AI
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MOBILE MESSAGING:
ENTERPRISE-READY & CUSTOMER APPROVED
Expivia can deliver custom-built, compliant and secure solutions for efficient customer service outsourcing.
Let Expivia put intelligent chatbots to work
for you as a major part of your CRM plan
How it Works
intelligent automation + messaging
1
analyze keywords
Businesses receive customer inquires through their chat-enabled app or website. All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.
2
Automate repetitive inquiries
Custom-built bots are designed to resolve common, repetitive inquiries. Complex issues that fall outside the parameters of a chatbot’s capability are rerouted to live agents for resolution.
3
fast issue resolution
The transition between bots and humans presents one uninterrupted conversation for customers. Customers enjoy faster issue resolution while businesses benefit from a significant reduction in cost.
4
drive customer loyalty
Using bots and humans allows businesses to effectively automate 80% of inquiries. This enables a better overall customer experience.
Through expivia’s partnership with pypestream we now offer end-to-end solutions architectured to uniquely serve the needs of enterprise customers.
- Chatbots Integrate with backend system and seamlessly route inquiries to agents when required
- pype manager Our administrative platform integrates with leading contact center and CRM software or operate as a standalone platform
- 100% Erlang
- HIPAA compliance
- Encryption
- Guaranteed message delivery
- Automation cloud-based storage
- Built for scalability
- Chatbot platform
- Apps
- Websites
- Mobile
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