Chatbot & Texting AI

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Expivia can deliver custom-built, compliant and secure solutions for efficient customer service outsourcing.

Let Expivia put intelligent chatbots to work
for you as a major part of your CRM plan

  • Resolve high volume inquiries at scale
  • Customize chatbots to handle common inquiries
  • Cut customer communication costs
  • Deliver big on customer experience
  • Improve Net Promoter Score

How it Works

intelligent automation + messaging
analyze keywords

Businesses receive customer inquires through their chat-enabled app or website. All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.

Automate repetitive inquiries

Custom-built bots are designed to resolve common, repetitive inquiries. Complex issues that fall outside the parameters of a chatbot’s capability are rerouted to live agents for resolution.

fast issue resolution

The transition between bots and humans presents one uninterrupted conversation for customers. Customers enjoy faster issue resolution while businesses benefit from a significant reduction in cost.

drive customer loyalty

Using bots and humans allows businesses to effectively automate 80% of inquiries. This enables a better overall customer experience.

Through expivia’s partnership with pypestream we now offer end-to-end solutions architectured to uniquely serve the needs of enterprise customers.

Business Facing
  • Chatbots Integrate with backend system and seamlessly route inquiries to agents when required
  • pype manager Our administrative platform integrates with leading contact center and CRM software or operate as a standalone platform
  • 100% Erlang
  • HIPAA compliance
  • Encryption
  • Guaranteed message delivery
  • Automation cloud-based storage
  • Built for scalability
  • Chatbot platform
user facing
  • Apps
  • Websites
  • Mobile

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