Chatbot & Texting AI

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MOBILE MESSAGING:
ENTERPRISE-READY & CUSTOMER APPROVED

Expivia can deliver custom-built, compliant and secure solutions for efficient customer service.

Let Expivia put intelligent chatbots to work
for you as a major part of your CRM plan

  • Resolve high volume inquiries at scale
  • Customize chatbots to handle common inquiries
  • Cut customer communication costs
  • Deliver big on customer experience
  • Improve Net Promoter Score

How it Works

intelligent automation + messaging
1
analyze keywords

Businesses receive customer inquires through their chat-enabled app or website. All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.

2
Automate repetitive inquiries

Custom-built bots are designed to resolve common, repetitive inquiries. Complex issues that fall outside the parameters of a chatbot’s capability are re-routed to live agents for resolution.

3
fast issue resolution

The transition between bots and humans presents one uninterrupted conversation for customers. Customers enjoy faster issue resolution while businesses benefit from a significant reduction in cost.

4
drive customer loyalty

Using bots and humans allows businesses to effectively automate 80% of inquiries. This enables a better overall customer experience.

Through expivia’s partnership with pypestream we now offer end-to-end solutions architectured to uniquely serve the needs of enterprise customers.

Business Facing
  • Chatbots Integrate with backend system and seamlessly route inquiries to agents when required
  • pype manager Our administrative platform integrates with leading contact center and CRM software or operate as a standalone platform
middleware
  • 100% Erlang
  • HIPAA compliance
  • Encryption
  • Guaranteed message delivery
  • Automation cloud-based storage
  • Built for scalability
  • Chatbot platform
user facing
  • Apps
  • Websites
  • Mobile

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