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Why Startups Need to Look at USA Boutique Call Centers

So many huge call centers dominate the landscape. Thousand seat centers with locations that span the globe. When startup companies… Read More »Why Startups Need to Look at USA Boutique Call…
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Changing the Culture of Selling in Your Call Center

Call Center Sales… No matter what type of Contact Center you are operating,  there is always some aspect of sales. … Read More »Changing the Culture of Selling in Your Call Center
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Rethinking Call Center Outsourcing

Rethinking Call Center Outsourcing Question…When you are looking for a special gift to purchase for a loved one, a gift… Read More »Rethinking Call Center Outsourcing
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Remembering the Call Center of the Past- 1985

Article written by Expivia CEO Thomas Laird I have read and written many articles on the future of customer service… Read More »Remembering the Call Center of the Past- 1985
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The Self Service Conundrum

Self-service is a volatile topic in customer service circles. Everyone believes there is a place for it but that’s where… Read More »The Self Service Conundrum

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