Tom is the founder and CEO of award-winning Expivia Interaction Marketing Group.
Expivia is a bridge between a high-quality contact center and a high tech software company. We have integrated the latest technology (Speech Analytics, AI, WFO, Chatbots, API Integrations, Advanced Routing Techniques) with time tested education and employee engagement tactics to create what we believe is the new standard in call center outsourcing.
Tom has the honor of being a member of the NICE inContact ICVC Board. The iCVC is a select group of NICE inContact customers selected to join as trusted advisors to help NICE inContact validate ideas for new products and features and plans for future innovations.
Prior to starting Expivia, Tom was the head of call center operations for a large BPO that specialized in financial services. Having this past know-how has given him the honor of running many services and sales programs for most of the top 15 largest financial institutions in the USA.
Tom also the author of the call center operations book “Advice from a Call Center Geek” that can be found on Amazon and the host of a weekly call center operations podcast by the same name (Advice from a Call center Geek). The “Geek” can be found on iTunes, Spotify, Sticher, Google Play or here: