About Us

The mission of Expivia Interaction Marketing Group Inc. is to build strong and long term customer relationships with our clients while being an evangelist for their brand. We build multi-channel trade routes to customer’s allowing for true engagement on their terms.

  •  500 seat contact center BPO located in Erie, PA.
  • 100% USA contact center
  • Inbound, Customer Service, Outbound, Chat, Email, Social Response, Back Office, Video and IVR/Chatbots AI
  • We work with as large as  the fortune 500 to one  year old startups
  • Member of the NICE inContact ICVC Board (Customer Council)
  • DEV 1 Partner of NICE inContact
Thomas Laird CEO

Determined Contact Center leader with over 25 years’ experience in growing trade routes to customers by having a complete understanding and vision of the technology and quality needed to lead a world class interaction center. Mr., Laird was the former SR. VP of Production for a large BPO where he worked for over 15 years.

Mr. Laird was asked to join the InContact ICVC board. This group of select InContact customers act as trusted advisers to help InContact validate ideas for new products and features and plans for future innovations.

Joyce Covatto Client Services

With over 30 years of experience in all facets of the Contact Center industry, Joyce brings a wealth of experience to leading the Expivia Client Support and Business Development teams.

Brian Rasmussen Technology

As Head of Expivia’s MIS area, Brian brings 20 plus years’ experience in database and web design. Mr. Rasmussen also oversees all of Expivia’ s CTI.

Sergio Marron Technology

Sergio heads up Expivia’s Application Development team and works closely with clients on all integrations and web design. Sergio is also very skilled in programming and scripting in Incontact.

Anthony Covatto Human Resources

Anthony is the mind behind our hiring culture and hiring strategy. He understands how to deal with people and is a tremendous asset running the Expivia HR Department.

Jacqueline Bates Production

The Expivia Learning Center and QA departments are led by a 25 year veteran of the contact center outsourcing environment.

Peggy Briggs Production

With over 25 years running large BPO Contact Centers, Peggy brings a wealth of skills to the Expivia Interaction Center floor.

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