Determined Contact Center leader with over 20 years’ experience in growing trade routes to customers by having a complete understanding and vision of the technology and quality needed to lead a world class interaction center. Mr., Laird was the former SR. VP of Production for a large BPO where he worked for over 15 years.

Mr. Laird was asked to join the InContact ICVC board. This group of select InContact customers act as trusted advisers to help InContact validate ideas for new products and features and plans for future innovations.

With over 30 years of experience in all facets of the Contact Center industry, Joyce brings a wealth of experience to leading the Expivia Client Support and Business Development teams.

As Head of Expivia’s MIS area, Brian brings 20 plus years’ experience in database and web design. Mr. Rasmussen also oversees all of Expivia’ s CTI.

Sergio heads up Expivia’s Application Development team and works closely with clients on all integrations and web design. Sergio is also very skilled in programming and scripting in Incontact.

Anthony is the mind behind our hiring culture and hiring strategy. He understands how to deal with people and is a tremendous asset running the Expivia HR Department.

The Expivia Learning Center and QA departments are led by a 25 year veteran of the contact center outsourcing environment.

With over 25 years running large BPO Contact Centers, Peggy brings a wealth of skills to the Expivia Interaction Center floor.