Expivia Cell Phone/ Wearable Technology Policy

Cell Phone/ Wearable Technology Agreement

Due to the nature of work performed at Expivia Interaction Marketing Group, Inc., our associates will consistently have access to sensitive information. This information could include but is not limited to customer names and addresses, credit card information, social security numbers, etc. As you may understand, it is important that all sensitive information be kept private and confidential. 

In order to protect both the customer and client, cell phones and smart devices, including but not limited to smartphones and any other wearable technology, are PROHIBITED at all times within the contact center production areas. 

This policy is in effect if the technology is SEEN and/or HEARD on the contact center production floor.

Cell phones and wearable technology are only permitted off the contact center floor in the designated cell phone areas.

Failure to comply (cell phone/ wearable technology seen or heard in the contact center) will result in an immediate 3 (three) day suspension with the possibility of termination. Expivia Interaction Marketing Group, Inc. will not accept any reason for a failure to comply, this is a zero-tolerance policy.

Want more call center operations content? Head over to our weekly call center operations podcast “Advice from a Call Center Geek!” at expiviausa.com/call-center-geek-podcast/

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! #callcenter #contactcenter #CX #custserv #callcentergeek

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