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USA CALL CENTER OUTSOURCING

Customer experience is the new competitive battlefield.  We give our clients an unfair advantage.

While you focus on your core business, Expivia will focus on your sales and service using our 30 years of CRM experience to give your customers and potential customers the new definition of World Class Service. Expivia enables clients with a choice in how they communicate with present or future customers and how their customers communicate with them.

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what we offer

Customer Service
Inbound Marketing
Chatbot Texting IA Solutions
Outbound Marketing

About us

Expivia enables our clients’ customers to utilize a variety of options in communicating. These include voice, chatbot and texting AI, social network channels, chat/mail and video.

While certain communication techniques have been used, we will now provide callers with the ability to automatically choose their preference of communication. This saves your organization the time and money that it would take to give your customers this same experience in-house.

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Blog

Role of Chatbots and AI in Your Call Center Strategy- Interview with Expivia Ceo Tom Laird
Should We Grow Our In-house Operation or Outsource Our Call Center?
7 Reasons Why USA Customer Service Is Terrible…And How To Fix It
USA Call Center Outsourcing-are we too small to outsource?
Video Customer Service- Contact Center Best Practices for Implementation
Call Center Games for Your Contact Center Associates!
Remembering the Call Center of the Past- 1985
The Self Service Conundrum
Nine Key Points in Choosing the Correct Call Center Outsourcing Partner
Call Center Quality Management-Weekly Agent Analysis Program Implementation
10 Ways You Should Be Disrupting Your Call Center!
The “TONE” is the Message…Program to Enhance Customer Service Quality
Call Center Management- Controlling the First 30 Minutes of an Associate’s Day
The Case for Using Smaller USA Call Center BPO’s
Customer Service Metrics That Really Matter. Stop Measuring the Wrong Things!
The Best Revenge is Success, the Story of the Start of Expivia
Call Center Management Training Program
Hiring Customer Service Associates- Culture > Experience
The next 18 Months- Three Must Have Call Center and Customer Experience Technologies Expivia is All In On
Lessons Learned Growing Up In a Call Center-Call Center Management
Call Center Culture- 8 Critical Steps for Transforming Your Call Center
Call Center Confrontation Strategies
Call Center Technology is NOT Customer Service

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