e x Building multi-channel trade
routes to customers allowing for true engagement on their terms.





 Brick and Mortar and Virtual At-Home Agent Offerings

While you focus on your core business, Expivia will focus on your sales and service using our 30 years of CRM experience to give your customers and potential customers the new definition of World Class Service. Expivia enables clients with a choice in how they communicate with present or future customers and how their customers communicate with them.


what we offer

Customer Service
Inbound Marketing
Chatbot Texting IA Solutions
Outbound Marketing

About us

Expivia enables our clients’ customers to utilize a variety of options in communicating. These include voice, chatbot and texting AI, social network channels, chat/mail and video.

While certain communication techniques have been used, we will now provide callers with the ability to automatically choose their preference of communication. This saves your organization the time and money that it would take to give your customers this same experience in-house.



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My Five Favorite Call Center Reports
Ten Reasons You Should Outsource Your Call Center
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Behind the Curtain: Tricks Some Call Center Outsourcers Play
Call Center Geek: Questions from the Mailbag
An Introduction to Customer Journey Mapping and it’s Importance
University of Wisconsin Talk: Making Call Center Culture Tangible & Tips for Call Center Rep Engagement
Purchasing a New Call Center Platform- Everything You Need To Know
Growing Up in A Call Center: Interview with Christian Montes
Setting Up a Call Center Employee Suggestion Program
Technology Tools World Class Centers Utilize
To Stay WFH or Move the Call Center Back Brick and Mortar
HR and Corrective Actions in the Call Center Environment
Planning for the Needs of Your Call Center- Infrastructure, Customer Journey, and Employee Engagement
5 Key Traits of an Awesome Contact Center
The Truth About AI in the Call Center in 2020
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Everything You Need to Know About running an At-Home Call Center
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A Conversation with Contact Center Consultant-Advisor Fred Shadding
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Top 10 Questions You’ve Always Wanted to Ask a Call Center Outsourcer
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Call Center KPI’s 101
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Call Center Workforce Management 101
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Digital Customer Services- Best Practices
Nine Ways to Make Your Customer Service Experience Unique
Our True Social Media Horror Story
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Chatbots for the Call Center and Customer Service
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Setting Up a Quality Process in Your Call Center
Call Center Metrics that Matter- Moving Beyond SLA, CSAT and NPS
10 Ways to Disrupt Your Call Center with Best Practices, Technology Updated
Handling on Floor Confrontation in Your Call Center
Hiring the Best Call Center Associates Based on Your Organization’s Culture
Using Social Media and Branding to Recruit and Hire the Right Call Center Agents
The Expivia Social Media Marketing Plan: The Secrets of Becoming an Influencer (on the cheap!)
7 Reasons Why USA Customer Service Is Terrible…And How To Fix It
Call Center Monitoring…Should you use Live Calls or Recorded Calls for Quality Management?
Expivia Call Center Book- Advice from a Call Center Geek!
Hiring the Best Call Center Associates – Culture Over Everything!
Best Practices and Tips to Set Up or Enhance Your Quality Monitoring!
How to do a Call Center Agent Cost Analysis in 5 Minutes
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10 Ways to Disrupt Your Call Center With Technology and Best Practices
Why Startups Need to Look at USA Boutique Call Centers
The Omni-Channel Contact Center Is Here. See the Difference!
How Video Service is Changing the Customer Experience
Changing the Culture of Selling in Your Call Center
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Call Center Outsourcing: Outsource Your Call Center or Grow It Internally?
Role of Chatbots and AI in Your Call Center Strategy- Interview with Expivia Ceo Tom Laird
Should We Grow Our In-house Operation or Outsource Our Call Center?
USA Call Center Outsourcing- Look At What Your Customers Are Missing!
Video Customer Service- Contact Center Best Practices for Implementation
Call Center Games for Your Contact Center Associates!
Remembering the Call Center of the Past- 1985
The Self Service Conundrum
Choosing the Correct Call Center Outsourcing Partner- 10 Must Do’s
Call Center Quality Management- Weekly Agent Analysis Program Implementation
10 Ways You Should Be Disrupting Your Call Center!
The “TONE” is the Message…Program to Enhance Customer Service Quality
Call Center Management- Controlling the First 30 Minutes of an Associate’s Day
The Case for Using Smaller USA Call Center BPO’s
Customer Service Metrics That Really Matter. Stop Measuring the Wrong Things!
The Best Revenge is Success, the Story of the Start of Expivia
Call Center Management Training Program
Hiring Customer Service Associates- Culture > Experience
The Next 18 Months- Three Must-Have Call Center and Customer Experience Technologies Expivia is All In On
Lessons Learned Growing Up In a Call Center-Call Center Management
Call Center Culture- 8 Critical Steps for Transforming Your Call Center
Call Center Confrontation Strategies
Call Center Technology is NOT Customer Service

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