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USA CALL CENTER OUTSOURCING

 Brick and Mortar and Virtual At-Home Agent Offerings

While you focus on your core business, Expivia will focus on your sales and service using our 30 years of CRM experience to give your customers and potential customers the new definition of World Class Service. Expivia enables clients with a choice in how they communicate with present or future customers and how their customers communicate with them.

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what we offer

Customer Service
Inbound Marketing
Chatbot Texting IA Solutions
Outbound Marketing

About us

Expivia enables our clients’ customers to utilize a variety of options in communicating. These include voice, chatbot and texting AI, social network channels, chat/mail and video.

While certain communication techniques have been used, we will now provide callers with the ability to automatically choose their preference of communication. This saves your organization the time and money that it would take to give your customers this same experience in-house.

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Blog

Fresh Tips and Advice for Call Quality Monitoring
What Does AI Really Mean for Your Contact Center?
Is Good Customer Service Dead?
Digital Customer Service: Is Social Media the New Call Center?
How to Set Up a Virtual Work From Home Call Center
15 Crucial Call Center Metrics and KPIs You Need to Know
How to Engage Your Employees in a Call Center
10 Call Center Customer Service Skills Every Agent Needs to Have
Call Center Workforce Management 101
How to Reduce the Average Handle Time in Call Centers
23 Call Center Games to Shake Up Your Office Routine
Psychic Income- 7 Ways to Show Respect to Your Call Center Associates
Procedures & Tips to Move Your Call Center Back Into The Office
The ONE Technology that will be Revolutionizing the Customer Experience
A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik
7 Falsehoods About Outsourcing Your Call Center
Tips From Supervisors, For Supervisors
7 Tips to Make Black Friday Run Smoothly in Your Contact Center
10 Unique Use Cases for Speech Analytics
Five Call Center & Customer Service Trends in 2021
How to Properly Manage a Call Center Outsourcer
My Five Favorite Call Center Reports
Ten Reasons You Should Outsource Your Call Center
Ten Reasons You Should Never Outsource Your Call Center
Behind the Curtain: Tricks Some Call Center Outsourcers Play
Call Center Geek: Questions from the Mailbag
An Introduction to Customer Journey Mapping and it’s Importance
University of Wisconsin Talk: Making Call Center Culture Tangible & Tips for Call Center Rep Engagement
Purchasing a New Call Center Platform- Everything You Need To Know
Growing Up in A Call Center: Interview with Christian Montes
Setting Up a Call Center Employee Suggestion Program
Technology Tools World Class Centers Utilize
To Stay WFH or Move the Call Center Back Brick and Mortar
HR and Corrective Actions in the Call Center Environment
Planning for the Needs of Your Call Center- Infrastructure, Customer Journey, and Employee Engagement
5 Key Traits of High-Quality Contact Centers
Deep Dive into Your Call Center: 21 Questions We Ask When Consulting
Where Does My Call Center Go From Here? Preparing for Post COVID-19
A Day in the Life: Embracing a New Norm
Unique Times: A Conversation with Paul Herdman, Head of Global Customer Experience
A Conversation with Contact Center Consultant-Advisor Fred Shadding
COVID-19 (Coronavirus) and your Call Center
Top 10 Questions You’ve Always Wanted to Ask a Call Center Outsourcer
10 Policies Every Call Center Operation Must Have
How much does it cost to outsource your call center in the USA?
Crystal Ball – The Call Center of the Future: 2025
7 Metrics to Benchmark Your Call Center for Efficiency
Nine Ways to Make Your Customer Service Experience Unique
Our True Social Media Horror Story
Call Center Security 101: Security Needs in your Call Center
5 Ways to Improve Your Call Center
Call Center Technology Trends for 2020
Call Center Coaching Tips From Carl – Expivia Supervisor Carl W. on Tips for Coaching
Expivia Cell Phone/ Wearable Technology Policy
Call Center Management Equation – A True Story
Adding Video Chat to Your Customer Service Offering
Improving Call Center Attendance
Tips on Setting Up Your Call Center Floor
10 Reasons You Should Move Your Call Center to the Cloud
Cut Your Call Center Agents some “SLACK”-Enhancing Your Contact Centers Communication Culture
Chatbots for the Call Center and Customer Service
9 Ways to Improve Your Call Center Coaching
Call Center Metrics that Matter- Moving Beyond SLA, CSAT and NPS
10 Ways to Disrupt Your Call Center with Best Practices, Technology Updated
Handling on Floor Confrontation in Your Call Center
Hiring the Best Call Center Associates Based on Your Organization’s Culture
Using Social Media and Branding to Recruit and Hire the Right Call Center Agents
The Expivia Social Media Marketing Plan: The Secrets of Becoming an Influencer (on the cheap!)
Expivia Call Center Book- Advice from a Call Center Geek!
Hiring the Best Call Center Associates – Culture Over Everything!
How to do a Call Center Agent Cost Analysis in 5 Minutes
Call Center Management-Controlling the First 30 Minutes of an Associate’s Day
10 Elements in Choosing a Call Center When Outsourcing
10 Ways to Disrupt Your Call Center With Technology and Best Practices
Why Startups Need to Look at USA Boutique Call Centers
The Omni-Channel Contact Center Is Here. See the Difference!
How Video Service is Changing the Customer Experience
Changing the Culture of Selling in Your Call Center
Call Center Outsourcing Cost – Onshore, Nearshore, and Offshore
Rethinking Call Center Outsourcing
Call Center Outsourcing: Outsource Your Call Center or Grow It Internally?
Role of Chatbots and AI in Your Call Center Strategy- Interview with Expivia Ceo Tom Laird
Should We Grow Our In-house Operation or Outsource Our Call Center?
USA Call Center Outsourcing- Look At What Your Customers Are Missing!
Video Customer Service- Contact Center Best Practices for Implementation
Remembering the Call Center of the Past- 1985
The Self Service Conundrum
Choosing the Correct Call Center Outsourcing Partner- 10 Must Do’s
10 Ways You Should Be Disrupting Your Call Center!
Call Center Management- Controlling the First 30 Minutes of an Associate’s Day
The Case for Using Smaller USA Call Center BPO’s
Customer Service Metrics That Really Matter. Stop Measuring the Wrong Things!
The Best Revenge is Success, the Story of the Start of Expivia
Call Center Management Training Program
Hiring Customer Service Associates- Culture > Experience
The Next 18 Months- Three Must-Have Call Center and Customer Experience Technologies Expivia is All In On
Lessons Learned Growing Up In a Call Center-Call Center Management
Call Center Culture- 8 Critical Steps for Transforming Your Call Center
Call Center Confrontation Strategies
Call Center Technology is NOT Customer Service

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